We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||15-45 Business days|
|Central & South America||15-45 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 business days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (21)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
The toy came in good condition, without marriage and smell!
The toy is good, fully corresponds to the description
Arrived in 2 weeks. Well stuffed, the color is bright, there is no smell. My daughter is happy)
Happy with my purchase especially my daughter. Delivery 3 good weeks.
Delivery is fast, the quality is good, the child is delighted.
Delivery a little over 2 weeks. The toy is excellent, as in the picture.
Very bright, soft, does not smell, fell in love at first sight the same as in the picture
Super, just great quality toy. Very satisfied, I will order more
My daughter really liked it ... Thank you ..
Corresponds to the description.
It came in 17 days in Astana. The quality is excellent. Very soft and pleasant. <3
I bought 65 cm stich very sweet yumusacık and very great great advice I gave 22 and a half TL as tax money but it was worth my sister very happy :)
Quality is good, came whole. It's been a long time.
It came in 10 days. A little remember, I hope, will straighten out. Stuffed with not a bit
Match description shipping long, super quality
All is well. It came quickly.
Thanks you so much for all
In the Nizhny Novgorod region the parcel was about a month. Stich is happy as in the picture